Unlimited Data
Relax knowing that you’ll never have limits again.
It depends what your needs are but for those who like to talk on the phone and use the internet, it’s hard to look past our Simple Bundle.
Basically, we’ve merged our two fabulous deals together and reduced the price. You can get both Simple Telephone and Simple Internet for an incredible $99 per month – that means an extra $49 per month stays in your pocket.
Relax knowing that you’ll never have limits again.
Unlimited calls to Australian landlines and mobile phones.
Lightening fast internet speeds come standard.
Financial peace of mind with no hidden costs or charges.
Free landline calls to 5 international destinations.
Community centre Wi-Fi access for broadband plan subscribers*
Easy access to seniors friendly support.
The phone line is yours for no extra cost.
*Simple Hotspot is available at select communities only, click here to find out more.
Simple plans delivered on our own network. This is the most common option being installed across the villages.
Simple plans delivered on the National Broadband Network. Available in select villages only.
The ideal home-phone plan that takes care of your line rental and call costs.
Unlimited calls to:
Australian standard landlines
Australian standard mobile
Top 5 International destinations
Unlimited Eevi emergency response calls included
Per month for 12 months
Min cost is $997
incl. a $169 installation fee.
Simple Telephone PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1338
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2335
incl. a $319 installation fee.
Ideal if you're not a big talker but love to browse the web.
Broadband includes:
Unlimited download + upload
Fast Broadband
Free WiFi router
Seniors friendly tech support
Per month for 12 months
Min cost is $1117
incl. a $169 installation fee.
Simple Internet PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1338
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2455
incl. a $319 installation fee.
Designed to satisfy the most insatiable of communication appetites.
All the benefits of the Simple Telephone plan
All the benefits of the Simple Internet plan
Per month for 12 months
Min cost is $1188
incl. a $0 installation fee.
Simple Bundle PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1218
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2406
incl. a $150 installation fee.
An extra speed kick for heavy internet users.
All the benefits of the Simple Telephone plan
All the benefits of the Simple Internet plan
Upgrade to Superfast Broadband
Per month for 12 months
Min cost is $1428
incl. a $0 installation fee.
Simple Boost PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1218
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2646
incl. a $150 installation fee.
The perfect plan if you prefer to connect the old fashioned way.
Unlimited calls to:
Australian standard landlines
Australian standard mobile
Top 5 International destinations
Unlimited Eevi emergency response calls included
Per month for 12 months
Min cost is $1117
incl. a $169 installation fee.
Simple NBN Telephone PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1338
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2455
incl. a $319 installation fee.
Ideal if you're not a big talker but love to browse the web.
Broadband includes:
Unlimited download + upload
Fast Broadband
Free WiFi router
Seniors friendly tech support
Per month for 12 months
Min cost is $1237
incl. a $169 installation fee.
Simple NBN Internet PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1338
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2575
incl. a $319 installation fee.
Designed to satisfy the most insatiable of communication appetites.
All the benefits of the Simple Telephone plan
All the benefits of the Simple Internet plan
Per month for 12 months
Min cost is $1308
incl. a $0 installation fee.
Simple NBN Bundle PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1218
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2526
incl. a $150 installation fee.
An extra speed kick for heavy internet users.
All the benefits of the Simple Telephone plan
All the benefits of the Simple Internet plan
Upgrade to Superfast Broadband
Per month for 12 months
Min cost is $1548
incl. a $0 installation fee.
Simple NBN Boost PLUS FOXTEL Platinum from Simple:
Sport pack
Movies pack
Drama pack
Entertainment pack
Docos pack
Kids and music pack
Per month for 12 months
Min cost is $1218
incl. a $150 installation fee.
Per month for 12 months
Min total cost is $2766
incl. a $150 installation fee.
Simple plans are available in most, but not all, Retire Australia villages. You can “Check Availability” above.
Fast Broadband speeds peak at up to 20Mbps download and 10Mbps upload, except for Simple on NBN plans where they peak at up to 25Mbps download and 5Mbps upload. Superfast Broadband speeds peak at up to 80Mbps download and 40Mbps upload, except for Simple on NBN plans where they peak at up to 100Mbps download and 40 Mbps upload. Average speeds are less than peak speeds for various reasons including usage during peak times, location and end user hardware or software.
Our unlimited plans are subject to an Acceptable Use Policy. Details of our Acceptable Use Policy are available in our Terms and Conditions here.
We cannot guarantee that other supplier’s back to base alarms, fax machines or EFTPOS will work on the Simple Phone service. Of course, your personal emergency response service over the Home Monitoring Hub will work.
Please be aware that in the event of a power outage your Simple Phone and Simple Internet services will not work however your Home Monitoring Hub and the personal emergency response service it supports will continue to work, for up to 40 hours, because it has a failover battery and mobile network connectivity.
Most call types are included in Simple Plans. Excluded call types include international calls to destinations other than the top 5 landlines, calls to international mobiles, and calls to 1300, premium rate (e.g. 1900) and directory assistance (e.g. 12345). You can check the call rates on these call types here.
Some ISPs give you data usage tools. You don’t need that with Simple, because all our internet plans include unlimited data (subject of course to our Acceptable Use Policy). We do offer ways of managing calls to the excluded call types. For example, we can bar certain call types, or apply call charge spend limits on your service. Contact support if you would like us to do this.
Your service is provided using the network operated by the licensed telecommunications carrier, Frontier Networks Pty Ltd. Nevertheless, we are responsible for the service that we are providing to you, and we will be there to help in case you have any feedback or wish to complain.
We will bill you monthly, in advance for subscription fees, and in arrears for usage fees. Your bill will be emailed to you. If a paper bill is required to be mailed to you, a charge of $2.20 will apply each month for a standard summary invoice. Your payment options include direct debit, credit card and Bpay. Accounts paid with Visa or Mastercard incur a surcharge of 2.0% and accounts paid with Diners or American Express incur a surcharge of 4.0%.
Our financial hardship policy is available here.
Where we supply modems and home monitoring devices, such as the Home Monitoring Hub, we continue to own these devices. We are responsible for replacing them when they fail, absent misuse by you of the device. Where we supply telephone handsets, we offer a 12 month warranty on defects in addition to any manufacturer or statutory warranties. You are most likely also entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
If you would like to appoint an authorized representative who deals with us on your behalf, of if you wish to use an advocate, please contact us at Support. If you wish to appoint an authorized representative, please use the form available here.
We are genuinely here to help! Please feel to contact us, or your village manager, with your feedback (good and bad) and complaints. A summary of our complaint handling process is available here.