life is better when you bundle

It depends what your needs are but for those who like to talk on the phone and use the internet, it’s hard to look past our Simple Bundle.

Basically, we’ve merged our two fabulous deals together and reduced the price. You can get both Simple Telephone and Simple Internet for an incredible $99 per month – that means an extra $49 per month stays in your pocket.

key benefits of simple's plans

Unlimited Data

Relax knowing that you’ll never have limits again.

unlimited talk

Unlimited calls to Australian landlines and mobile phones.

nbn-like speeds

Lightening fast internet speeds come standard.

bill certainty

Financial peace of mind with no hidden costs or charges.

Overseas x 5

Free landline calls to 5 international destinations.

Unlimited Hotspot Access

Community centre Wi-Fi access for broadband plan subscribers*

Better support

Easy access to seniors friendly support.

No line rental

The phone line is yours for no extra cost.

*Simple Hotspot is available at select communities only, click here to find out more.

Select your plan type

Simple Plans (on-net)

Simple plans delivered on our own network. This is the most common option being installed across the villages.

Simple Plans on NBN (off-net)

Simple plans delivered on the National Broadband Network. Available in select villages only.

SIMPLE TELEPHONE

The ideal home-phone plan that takes care of your line rental and call costs.

Unlimited calls to:

Australian standard landlines

Australian standard mobile

Top 5 International destinations

Unlimited Eevi emergency response calls included

$69

Per month for 12 months

Min cost is $997
incl. a $169 installation fee.

Simple Telephone PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $99

Per month for 12 months

Min cost is $1338
incl. a $150 installation fee.


$168TOTAL

Per month for 12 months

Min total cost is $2335
incl. a $319 installation fee.

SIMPLE INTERNET

Ideal if you're not a big talker but love to browse the web.

Broadband includes:

Unlimited download + upload

Fast Broadband

Free WiFi router

Seniors friendly tech support

$79

Per month for 12 months

Min cost is $1117
incl. a $169 installation fee.

Simple Internet PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $99

Per month for 12 months

Min cost is $1338
incl. a $150 installation fee.


$178TOTAL

Per month for 12 months

Min total cost is $2455
incl. a $319 installation fee.

SIMPLE BOOST

An extra speed kick for heavy internet users.

Simple Telephone

All the benefits of the Simple Telephone plan

+

Simple Internet

All the benefits of the Simple Internet plan

+

Simple Boost

Upgrade to Superfast Broadband

$119

Per month for 12 months

Min cost is $1428
incl. a $0 installation fee.

Simple Boost PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $89

Per month for 12 months

Min cost is $1218
incl. a $150 installation fee.


$208TOTAL

Per month for 12 months

Min total cost is $2646
incl. a $150 installation fee.

SIMPLE TELEPHONE ON NBN

The perfect plan if you prefer to connect the old fashioned way.

Unlimited calls to:

Australian standard landlines

Australian standard mobile

Top 5 International destinations

Unlimited Eevi emergency response calls included

$79

Per month for 12 months

Min cost is $1117
incl. a $169 installation fee.

Simple NBN Telephone PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $99

Per month for 12 months

Min cost is $1338
incl. a $150 installation fee.


$178TOTAL

Per month for 12 months

Min total cost is $2455
incl. a $319 installation fee.

SIMPLE INTERNET ON NBN

Ideal if you're not a big talker but love to browse the web.

Broadband includes:

Unlimited download + upload

Fast Broadband

Free WiFi router

Seniors friendly tech support

$89

Per month for 12 months

Min cost is $1237
incl. a $169 installation fee.

Simple NBN Internet PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $99

Per month for 12 months

Min cost is $1338
incl. a $150 installation fee.


$188TOTAL

Per month for 12 months

Min total cost is $2575
incl. a $319 installation fee.

SIMPLE BOOST ON NBN

An extra speed kick for heavy internet users.

Simple Telephone

All the benefits of the Simple Telephone plan

+

Simple Internet

All the benefits of the Simple Internet plan

+

Simple Boost

Upgrade to Superfast Broadband

$129

Per month for 12 months

Min cost is $1548
incl. a $0 installation fee.

Simple NBN Boost PLUS FOXTEL Platinum from Simple:

Sport pack

Movies pack

Drama pack

Entertainment pack

Docos pack

Kids and music pack

+ $89

Per month for 12 months

Min cost is $1218
incl. a $150 installation fee.


$218TOTAL

Per month for 12 months

Min total cost is $2766
incl. a $150 installation fee.

Things you need to know about simple plans

Availability:

Simple plans are available in most, but not all, Retire Australia villages. You can “Check Availability” above.

Broadband Speeds:

Fast Broadband speeds peak at up to 20Mbps download and 10Mbps upload, except for Simple on NBN plans where they peak at up to 25Mbps download and 5Mbps upload. Superfast Broadband speeds peak at up to 80Mbps download and 40Mbps upload, except for Simple on NBN plans where they peak at up to 100Mbps download and 40 Mbps upload. Average speeds are less than peak speeds for various reasons including usage during peak times, location and end user hardware or software.

Acceptable Use:

Our unlimited plans are subject to an Acceptable Use Policy. Details of our Acceptable Use Policy are available in our Terms and Conditions here.

Fax and Third Party Alarm Services:

We cannot guarantee that other supplier’s back to base alarms, fax machines or EFTPOS will work on the Simple Phone service. Of course, your personal emergency response service over the Home Monitoring Hub will work.

Power failures:

Please be aware that in the event of a power outage your Simple Phone and Simple Internet services will not work however your Home Monitoring Hub and the personal emergency response service it supports will continue to work, for up to 40 hours, because it has a failover battery and mobile network connectivity.

Excluded Calls:

Most call types are included in Simple Plans. Excluded call types include international calls to destinations other than the top 5 landlines, calls to international mobiles, and calls to 1300, premium rate (e.g. 1900) and directory assistance (e.g. 12345). You can check the call rates on these call types here.

Managing Your Spend:

Some ISPs give you data usage tools. You don’t need that with Simple, because all our internet plans include unlimited data (subject of course to our Acceptable Use Policy). We do offer ways of managing calls to the excluded call types. For example, we can bar certain call types, or apply call charge spend limits on your service. Contact support if you would like us to do this.

Our Network:

Your service is provided using the network operated by the licensed telecommunications carrier, Frontier Networks Pty Ltd. Nevertheless, we are responsible for the service that we are providing to you, and we will be there to help in case you have any feedback or wish to complain.

Paying Us:

We will bill you monthly, in advance for subscription fees, and in arrears for usage fees. Your bill will be emailed to you. If a paper bill is required to be mailed to you, a charge of $2.20 will apply each month for a standard summary invoice. Your payment options include direct debit, credit card and Bpay. Accounts paid with Visa or Mastercard incur a surcharge of 2.0% and accounts paid with Diners or American Express incur a surcharge of 4.0%.

Financial Hardship:

Our financial hardship policy is available here.

Hardware and Warranties:

Where we supply modems and home monitoring devices, such as the Home Monitoring Hub, we continue to own these devices. We are responsible for replacing them when they fail, absent misuse by you of the device. Where we supply telephone handsets, we offer a 12 month warranty on defects in addition to any manufacturer or statutory warranties. You are most likely also entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.

Dealing with Us:

If you would like to appoint an authorized representative who deals with us on your behalf, of if you wish to use an advocate, please contact us at Support. If you wish to appoint an authorized representative, please use the form available here.

Feedback and Complaints:

We are genuinely here to help! Please feel to contact us, or your village manager, with your feedback (good and bad) and complaints. A summary of our complaint handling process is available here.